At LaptopStand.org, we make every part of the buying experience hassle free, guaranteed. From navigating our website to choosing the right product for your needs to customer support after you make a purchase, unlike many online retailers we offer the following:
Toll-Free In-House Customer Support
Knowledgeable Product Specialists Located in the USA
Live Chat During Business Hours
1-Hour Email Responses During Business Hours
Immediate Order Confirmation Emails
24/7 Online Order Status Access
Fast and Easy Warranty Replacements
Hassle Free Returns
Because we stand behind our products 100%, we are able to offer one of the best return policies in the industry. If you're unhappy with your purchase of a Laptop Stand™ product for any reason, we make it easy and painless for you to return the product to us for a full refund or exchange. You are responsible for the shipping on a return, unless you are exchanging for an equal or greater item.
No Restocking Fees
You Pay Return Shipping Costs
Full Refund or Exchange, No Questions Asked
When you order from us, your experience is sure to be "Hassle Free" guaranteed!
NOTE: The Hassle Free Guarantee does not apply to any custom products because they are special order and cannot be returned to the manufacturer.
Shipping in the United States
UPS and FedEx Ground shipping is free for all orders over $79 shipped within the contiguous (48) United States. However, due to the high cost of shipping to Hawaii, Alaska, and US Territories, an additional shipping and handling cost is applied to these areas. This charge varies depending on where the package is being shipped and the exact cost is calculated and displayed during the checkout process before an order is completed. Overnight, 2 Day, and 3 Day shipping options are not eligible for free shipping, though we will still cover the initial ground shipping fee for you.
Truck Freight Shipping in the US
Truck Freight shipping is not free unless clearly stated; many of the items that ship truck freight are hundreds of pounds and must be physically driven across the country by multiple professional furniture movers. Truck Freight shipping takes longer for delivery, and you can rest easy knowing that your item will arrive in excellent condition. Unlike most internet retailers, we do provide all shipping services at our cost without any additional fee.
Shipping Internationally
We will gladly ship your product internationally; however, these orders are not eligible for free shipping and may be subject to customs fees, taxes, or duties. These fees are not determined until the product crosses the border; therefore, these costs are the responsibility of the customer. Our shipping and handling cost does not include any of these fees.
Best Price Guarantee
We are committed to giving our customers the highest quality products at the lowest possible price. If you are ordering and find an identical product for a lower price, we will gladly match that price (excluding advertising specials and end-of-year closeouts). Even better, we will give you an additional 7% off based on the difference in price.
Price match discounts cannot be used with any other promotional offers and must be applied before any applicable taxes. In the event a pricing error occurs on our behalf or by the advertising competitor, the price match guarantee will not apply. Price matching must include all final costs of the transaction, including shipping, tax and any other applicable fees.
To request a price match, simply call us at 1-800-962-9871 and a sales representative will be happy to assist you.
Most of our products are backed by a manufacturers warranty. Product specific warranty information and details are available via the "Warranty" tab located on product detail pages. If you do not see a "Warranty" tab for a particular product, then a warranty may not be available at this time.
We work to protect the security of your information during transmission by using Secure Socket Layer (SSL) by COMODO. When you place an order online, the SSL scrambles and encrypts your information before it is sent to us over the Internet. This protects your personal and credit card information from being read while it is transferred through cyberspace. Information exchanged with any address beginning with https is encrypted using SSL before transmission.
After your order is placed, your credit card information remains encrypted at all times. We are never able to view your complete credit card information. Only your card type, the last 4 digits, and the expiration date are made available to our sales and support staff.
SweetFind and our family of stores are committed to ensuring that your online holiday shopping experience remains hassle, stress and worry free. That's why we've implemented a special holiday policy for all orders placed during the holiday season.
We know that buying gifts comes with unknowns so we're extending our everyday "Hassle Free Guarantee" specifically for the holiday season!
All purchases made through SweetFind Stores, including this one, can be returned or exchanged within 30 days of December 24, 2011.
In other words, all purchased made between now and December 24, 2011 can be returned or exchanged up until January 23, 2012. This means that whoever you're buying a gift for will have more than enough time to make sure that they are completely satisfied with the item(s) they receive.
Occasionally, we run special promotions that are available with a promotional or coupon code. If you received a promotional code from us, simply enter the code and the discount associated with it will be applied to your current order and automatically become visible.
