You can contact us anytime through the contact form located on our contact page. Our office hours are Monday through Friday 9am-5pm MST and we generally respond to all inquires within 24 hours.
What payment methods are accepted?
We accept all major credit cards, including American Express, VISA, MasterCard, and Discover. We also accept PayPal and Google Checkout.
How much does shipping generally cost?
Shipping and handling is free for all orders shipped within the contiguous United States. However, due to the high cost of shipping to Hawaii, Alaska, and US Territories, an additional shipping and handling cost is applied to these areas. We will gladly ship your product to Canada. We will gladly ship your product internationally; however, these orders are not eligible for free shipping and may be subject to customs fees, taxes, or duties. These fees are not determined until the product crosses the border; therefore, these costs are the responsibility of the customer. Our shipping and handling cost does not include any of these fees. Please refer to our shipping policy for additional information.
Is it safe to use my credit card online to make a purchase?
We work to protect the security of your information during transmission by using Secure Socket Layer (SSL) by COMODO. When you place an order online, the SSL scrambles and encrypts your information before it is sent to us over the Internet. This protects your personal and credit card information from being read while it is transferred through cyberspace. Information exchanged with any address beginning with https is encrypted using SSL before transmission. After your order is placed, your credit card information remains encrypted at all times. We are never able to view your complete credit card information. Only your card type, the last 4 digits, and the expiration date are made available to our sales and support staff.
Can I get a tracking number and check the status of my order online?
When your order is shipped, you will receive an email to the email address associated with the order which contains a tracking number. You can check the status of your order at any time by visiting our order status page.
How long does it generally take to receive my order?
Orders are generally processed within 24-48 hours from the time payment is received. FedEx and UPS Ground generally take 2-7 business days to deliver the package from the time it ships from our warehouse.
Can I cancel or change a recent order?
To cancel or make changes to your order, please contact us from our contact us page and we will do our best to accommodate your request.
What is your return policy?
All return and exchange requests must be made within 30 days of receiving your product. Please refer to our return policy for additional information.
Do you accept international orders?
Unfortunately, at this time we can only accept orders from the United States and Canada.
At Robot Ninja Media, we make every part of the buying experience hassle free, guaranteed. From navigating our website to choosing the right product for your needs to customer support after you make a purchase, unlike many online retailers we offer the following:
Toll-Free In-House Customer Support with Knowledgable Product Specialists Located in the USA
Live Chat During Business Hours
1-Hour Email Responses During Business Hours
Immediate Order Confirmation Emails
24/7 Online Order Status Access
Fast and Easy Warranty Replacements
Hassle Free Returns
Because we stand behind our products 100%, we are able to offer one of the best return policies in the industry. If you're unhappy with your purchase of a Robot Ninja Media ™ product for any reason, we make it easy and painless for you to return the product to us for a full refund or exchange at no cost to you.
No Restocking Fees
We Pay Return Shipping Costs
Full Refund or Exchange, No Questions Asked
When you order from us, your experience is sure to be "Hassle Free" guaranteed!
Note: The Hassle Free Guarantee does not apply to any custom products because they are special order and cannot be returned to the manufacturer.
Shipping in the United States
Ground shipping is free for all orders over $100 shipped within the contiguous United States. However, due to the high cost of shipping to Hawaii, Alaska, and US Territories, an additional shipping and handling cost is applied to these areas. This charge varies depending on where the package is being shipped and the exact cost is calculated and displayed during the checkout process before an order is completed. Overnight, 2 Day, and 3 Day shipping options are not eligible for free shipping.
Shipping Internationally
We will gladly ship your product internationally; however, these orders are not eligible for free shipping and may be subject to customs fees, taxes, or duties. These fees are not determined until the product crosses the border; therefore, these costs are the responsibility of the customer. Our shipping and handling cost does not include any of these fees.
Best Price Guarantee
We are committed to giving our customers the highest quality products at the lowest possible price. If you are ordering and find an identical product for a lower price, we will gladly match that price (excluding advertising specials and end-of-year closeouts). Even better, we will give you an additional 7% off based on the difference in price.
Price match discounts cannot be used with any other promotional offers and must be applied before any applicable taxes. In the event a pricing error occurs on our behalf or by the advertising competitor, the price match guarantee will not apply.
We are committed to giving our customers the highest quality products at the lowest possible price. If you are ordering and find an identical product for a lower price, we will gladly match that price (excluding advertising specials and end-of-year closeouts). Even better, we will give you an additional 7% off based on the difference in price.
Price match discounts cannot be used with any other promotional offers and must be applied before any applicable taxes. In the event a pricing error occurs on our behalf or by the advertising competitor, the price match guarantee will not apply.
To request a price match, simply call us at 1-801-921-6368 and a sales representative will be happy to assist you.
Most of our products are backed by a manufacturers warranty. Product specific warranty information and details are available via the "Warranty" tab located on product detail pages. If you do not see a "Warranty" tab for a particular product, then a warranty may not be available at this time.
We work to protect the security of your information during transmission by using Secure Socket Layer (SSL) by COMODO. When you place an order online, the SSL scrambles and encrypts your information before it is sent to us over the Internet. This protects your personal and credit card information from being read while it is transferred through cyberspace. Information exchanged with any address beginning with https is encrypted using SSL before transmission.
After your order is placed, your credit card information remains encrypted at all times. We are never able to view your complete credit card information. Only your card type, the last 4 digits, and the expiration date are made available to our sales and support staff.
Robot Ninja Media and our family of stores are committed to ensuring that your online holiday shopping experience remains hassle, stress and worry free. That's why we've implemented a special holiday policy for all orders placed during the holiday season.
We know that buying gifts comes with unknowns so we're extending our everyday "Hassle Free Guarantee" specifically for the holiday season!
All purchases made through Robot Ninja Media Stores, including this one, can be returned or exchanged within 30 days of December 24, 2011.
In other words, all purchased made between now and December 24, 2011 can be returned or exchanged up until January 23, 2012. This means that whoever you're buying a gift for will have more than enough time to make sure that they are completely satisfied with the item(s) they receive.
Occasionally, we run special promotions that are available with a promotional or coupon code. If you received a promotional code from us, simply enter the code and the discount associated with it will be applied to your current order and automatically become visible.
